FREQUENTLY ASKED QUESTIONS
Where do you deliver?
Due to customer demand, we currently deliver to the following suburbs:
- Acacia Gardens
- Baulkham Hills
- Beaumont Hills
- Bella Vista
- Box Hill
- Castle Hill
- Kellyville Ridge
- North Kellyville
- North Rocks
- Quakers Hill
- Rouse Hill
- Stanhope Gardens
- The Ponds
- West Pennant Hills
- Winston Hills
Why don’t you deliver in my area?
In order to treat your flowers with the respect and care they deserve we do not outsource our deliveries. That means before we can deliver to an area we need to have enough orders to justify hiring a dedicated team member to look after those customers. We are always looking for new areas to expand into, so if you’re not yet on the list let us know you’re interested here. As soon as we have enough interest we’ll be in touch to let you know we’re coming to your hood.
When will I receive my flowers?
We currently offer delivery of our blooms during the following times:
Mondays & Wednesdays from 12pm to 4pm
Fridays from 3pm to 9pm
Our deliveries are 100% contactless and completed by our in house team (no couriers here). To ensure we don’t interrupt your evening we don’t knock or ring the doorbell (I have young kids and a noisy dog – I know how annoying a knock at the wrong time can be), but rather leave your flowers in the best possible spot at your front door (ideally in shade, out of direct sight from the road).
We’ll send you an email as soon as they’ve been delivered, and an SMS if you include a mobile at checkout. If your blooms are a gift, we suggest including the recipients mobile for the delivery notification so they know to check their door, otherwise you’ll need to let them know once they’ve been delivered. If you would prefer we knock on delivery, please select this option at checkout.
Your flowers will be wrapped with a little water at the stems to help keep them happy while they patiently wait at your door, but we do recommend you getting them inside and into a vase as soon as you can, especially on hot days.
What kind of flowers will I receive?
We work directly with local growers and distributors to bring fresh and interesting blooms into your home. Your flowers won’t be ones easily found at your local supermarket, in fact they’re often even hard to come by at your local florist. Think giant Dahlia’s, romantic Peony Roses or striking Delphiniums paired with sweet complimentary blooms to brighten up even the dreariest of days. Check out our Instagram or Facebook feeds to get an idea of what we’re all about.
You do also have the option to select a neutral or bright colour palette at checkout, which we will use as a guide for selecting your perfect blooms each week. Or you can enjoy the surprise and mix it up with something different each delivery, the choice is yours.
Can I order flowers for a specific date?
You sure can. You can preorder up to four weeks in advance during checkout. If you need something further in advance, just shoot us an email to firstname.lastname@example.org and we’ll work something out with you!
I live in a secure apartment, can you still deliver to me?
<p>We used to live in a secure apartment too so know first hand how awesome (you know…security) and annoying they can be! We normally would not ring your doorbell for our deliveries, but if you’re happy for us to buzz you, we can definitely make an exception. We do however require a safe place that we can leave your blooms should you not be home, so please note the spot you’d like your flowers left in your delivery notes and we’ll hook you up – I mean you shouldn’t miss out on flower joys just because of a locked door right?</p>
When will you take payment?
Your first payment will be taken when you place your order which covers your first delivery.
Reoccuring payments are then taken on the Thursday morning (usually in the early hours of the morning) before your next delivery.
Can I choose my regular delivery day?
We currently have the following options available for all our deliveries.
Mondays & Wednesdays from 12pm to 4pm
Fridays from 3pm to 9pm
You can choose the date of your first delivery at checkout and then all future deliveries will continue on that same day at the frequency you’ve chosen. We’ll send you an email when we process your recurring payment on the Thursday before your next delivery, so this will remind you your delivery is due in the coming days.
How do I change my delivery frequency/bloom size/colour palette?
Easy! Simply log into your account and click Subscriptions then click on your active subscription. From there you can scroll down to find the “Update Your Subscription” button. This will take you to our subscription page where you can make your new selections then hit “Switch Subscription”. Be sure to continue to the next page which will confirm your changes through our checkout page (you won’t be charged here, it is a confirmation only).
As with all changes, just remember to get this done before your next Thursday payment so the change can take effect in time.
I’m going away, how can I pause / skip my delivery?
Lucky you! To pause your deliveries, simply log into your account, head to the subscriptions page and select “Suspend”. Unfortunately we don’t have a way just to skip a delivery yet so to do that it’s best to send us a quick email to email@example.com by the Wednesday before your next payment with the dates you wish to skip and we can sort the rest for you. We’ll shoot you a confirmation email as soon as we’ve actioned your request so you know it’s all sorted.
How do I cancel my subscription?
Whilst we’re sad to see you go, we understand that breaking up is sometimes necessary. We’ve made it as easy as possible for you to cancel your subscription without having the awkward “it’s not you, it’s me” chat. Simply log into your account, head unto the subscriptions section and click the Cancel link. If you want to leave us a little note as to why you’re leaving we’d love your feedback (especially if there is something we can do better), but if you’d prefer to keep that private that’s cool too, and we’ll be happy to have you back anytime! 🙂
Can I order a one-off delivery?
Our Seasonal Bouquet’s are generally the same flowers we use for our subscriptions, only in fancy paper. So you if’re after a one off delivery for yourself, that’s the way to go.
What's the difference between the sizes
A mini bunch of happiness, perfect for a small mason jar or bottle style vase.
Our standard size bunch, just right for a small to medium sized vase.
Our largest bunch, similar in height to our Signature size but with more blooms for a fuller look.
How do I care for my blooms?
Each week, we post on Facebook and Instagram some care tips specifically for that weeks blooms, however there are some standard steps you can take to help keep them fresh as long as possible.
- Remove any leaves that will sit below the water line.
- Make sure the vase is very clean before adding in your fresh cold (tap cold, not fridge cold) water.
- Cut each stem at an angle about 1-2cm from the bottom with sharp scissors to help them absorb the fresh water.
- Try to avoid placing your vase in direct sunlight, especially the hot afternoon sun if you can avoid it.
- Try to replace your water every other day to keep it nice and fresh. You can also cut a little more off the stems at this time if the ends are looking gunky.
- Remove spent flowers and leaves as you notice them.
- If you happen to have space in your fridge (is that a thing?) you can pop your flowers into the fridge overnight to keep them looking as fresh as possible during the day.
What if I don't like my blooms?
We have high expectations here at We Bloom and you’ll only pay for flowers you love. If for any reason you’re not happy with your flowers, simply let us know within 3 days of receiving your delivery and we’ll give you a full refund. Shoot us an email to firstname.lastname@example.org your feedback (so we can learn from our mistake) and we’ll issue your refund right away.